Introduction
WNC Independent Labs, Inspections & Services ("WNCIL," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, mailing address, and property address that you voluntarily provide when contacting us, requesting a quote, or scheduling a service.
- Service Information: Details related to the services we perform, including water test results, well inspection reports, septic inspection reports, and plumbing work records.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Cookies: Small data files placed on your device to improve your browsing experience and help us understand website usage patterns.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To communicate with you about appointments, results, and service updates
- To respond to your inquiries and fulfill your requests
- To send you service-related notices and reminders
- To comply with legal obligations, including reporting requirements for water testing and septic inspections
- To protect the safety and security of our business and customers
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third parties who assist us in operating our business, such as payment processors or scheduling software, provided they agree to keep your information confidential.
- Legal Requirements: When required by law, regulation, or legal process, including water quality reports submitted to state or local agencies.
- Lenders & Real Estate Professionals: Water testing and inspection reports may be shared with mortgage lenders, real estate agents, or attorneys involved in your property transaction, at your direction.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records such as water test results and inspection reports may be retained for an extended period to comply with state regulatory requirements.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the following rights regarding your personal information:
- Access & Correction: You may request access to or correction of your personal information by contacting us.
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: You may opt out of receiving promotional communications from us at any time by contacting us directly.
- Cookies: You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: