Scheduling, cancellations, trip fees, and release of results
Payment is collected upfront to reserve your calendar spot. Approximate arrival times are provided one business day before your scheduled service.
Fully refundable (100%) if canceled by noon the business day before your scheduled appointment.
50% refundable if canceled by noon the business day before your scheduled appointment.
A 50% non-refundable deposit is required at scheduling. This deposit covers scheduling, research, and lost appointment time. Inaccessible or unsafe components will not be inspected; no refunds are issued for uninspectable items.
A non-refundable $200 deposit is required and applied toward tank location, uncovering, or pump cost. The deposit is non-refundable if the tank cannot be located or requires non-standard pumping due to distance, elevation, or tank condition.
Non-refundable once parts have been ordered. Machine fees are refundable if canceled one business day prior to the scheduled service.
A wasted trip fee is applied when a technician arrives at the property but cannot complete the work due to client circumstances, such as missing keys, water being shut off, or other access issues.
A trip fee is charged per property visit. Multiple services performed during a single visit are covered by one trip fee. Radon testing requires two visits (drop-off and pick-up) and is charged accordingly.
Trip fees vary by county:
| County | Trip Fee |
|---|---|
| Buncombe | $45 |
| Henderson | $45 |
| Madison | $45 |
| Yancey | $45 |
| Haywood | $45 |
| McDowell | $45 |
| Polk | $95 |
| Mitchell | $95 |
| Transylvania | $95 |
| Jackson | $95 |
| Burke | $95 |
| Rutherford | $135 |
| Swain | $135 |
| Macon | $135 |
All reports are delivered to the paying customer via email. Customers may authorize us to copy third parties (real estate agents, lenders, attorneys, etc.) on their results.
If you have any questions about our policies, please contact us at 828-552-5174.